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How we keep your account and data safe

Your account security and privacy matter to us. We use encryption to protect your login, payment information, and account activity across all devices.

Encrypted deposits and withdrawalsAccount access logs on file24/7 support verification

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Legal framework and regional access

tanjung99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

tanjung99 operates where local law permits, and access to our platform depends on local law in your region. We hold records of your transactions, account creation date, and device login history for regulatory and security purposes. All deposits via DANA, OVO, GoPay and QRIS, as well

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as bank transfers, are logged and verified before credit. Your withdrawal requests are reviewed for account consistency and fraud prevention before processing. We retain transaction data for the duration of your account and comply with data-retention rules set by our payment partners and regional authorities.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact us about your legal rights and data

We keep our support channels open so you can verify account details, request data copies, or report security concerns.

DATA AND ACCOUNT INTEGRITY

How we handle your information and keep records

Every deposit, withdrawal, and login is recorded in your account so you have a complete audit trail.

Transaction logging

Every deposit via DANA, OVO, GoPay, QRIS, or bank transfer is timestamped and stored. You can view the full history in your account statement, including confirmation codes and payout dates.

Data encryption

Your password, payment method, and personal details are encrypted in transit and at rest. We use industry-standard protocols so your data cannot be intercepted or read by unauthorised parties.

Cookie policy

We use cookies for login sessions, language preference, and device recognition. You can clear cookies from your browser anytime; your account data stays safe on our servers regardless.

Data retention

We keep your account information for as long as your account is active. After closure, we retain transaction records for legal compliance, then securely delete non-essential personal data within 90 days.

Right to request

You can request a copy of all your stored data, ask us to correct errors, or report suspicious activity. Contact our support team anytime; we process requests within 14 business days.

Account security updates

Change your password anytime from the account settings panel. Enable two-factor authentication on your email if you want an extra layer of protection for login and withdrawals.

Frequently asked questions on legal and privacy matters

These questions come from our players in Indonesia and cover the most common concerns about account security, data handling, and access rights.

Your account record stays in our system for regulatory purposes. We delete personal data like your phone number and address within 90 days of closure, but we keep transaction history and your account identifier for legal compliance and fraud prevention. You can request a final data export before closure.

Yes. Open your account statement in the dashboard anytime to view every deposit, withdrawal, bonus credit, and spin. Login timestamps are also stored so you can verify account access. All dates and amounts in your statement are the official record.

We never store your full payment credentials on our servers. Your payment processor (DANA, OVO, GoPay, or QRIS) handles the secure transfer. We only store a reference code and the final balance that arrives in your account.

Reach our support team via live chat, email, or phone. For formal complaints, we keep a ticket log and escalate to our compliance team. Include your account ID and describe your concern clearly; we respond within 24 hours with next steps.

No. We do not sell your data to advertisers or third parties. We only share information with payment processors to process your deposits and withdrawals. Our privacy policy details exactly which partners see what data.

Contact support immediately via live chat. We review all activity in real time and can freeze your account while we investigate. If funds were transferred without your approval, document the transaction ID and report it with screenshots.

We retain your active account indefinitely. After you close your account, we store transaction records for seven years for tax and legal purposes, then delete them securely. Personal data like your address is removed within 90 days unless law requires us to keep it longer.

How we keep your account and data safe

Contact us about your legal rights and data

How we handle your information and keep records

Transaction logging

Data encryption

Cookie policy

Data retention

Right to request

Account security updates

Frequently asked questions on legal and privacy matters

01 What happens to my data if I close my account?

02 Can I see my complete transaction history and login records?

03 How do you protect my payment information when I deposit via DANA, OVO, GoPay, or QRIS?

04 Who can I contact if I have a legal or privacy complaint?

05 Does tanjung99 sell or share my personal data?

06 What if I notice suspicious activity on my account?

07 How long does tanjung99 keep my account and transaction records?

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