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What You Need to Know About Our Terms

When you open an account at tanjung99, you agree to the terms that keep the platform fair and your deposits secure.

Account verification requiredDeposits from Indonesia playersWithdrawal verification stepsAccount suspension rules
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tanjung99 What You Need to Know About Our Terms
HELP WITH TERMS

How to Reach Us About These Rules

Live Chat Open your account, go to the Lobby, tap the Help icon at the bottom…
Email Support Send questions about account terms, withdrawal holds or policy changes to [email protected].
Account Settings Log in to tanjung99, open Settings, scroll to Legal & Privacy.
YOUR DATA AND SECURITY

How We Protect Your Information

Data Encryption

All deposit details, withdrawals and gameplay activity are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transactions are never stored unencrypted on our servers; we keep only transaction reference IDs and timestamps.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or bank account, we verify your identity and check for suspicious activity. Most withdrawals process in under 60 minutes; holds beyond two hours are flagged for manual review.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your game preferences and track account activity. You can disable non-essential cookies in Settings without losing account access; gameplay and deposit history remain visible.

Account Suspension Rules

If we detect rule breaches — multi-accounting, payment fraud or use of automated tools — we suspend your account immediately and notify you by email. Disputed suspensions go to support; we review and respond within 48 hours.

Data Retention

We keep your account data, transaction history and gameplay logs for three years after closure. You can request deletion of personal details anytime via your Settings > Legal & Privacy > Request Changes page.

Dispute Contact

Disagree with account terms, a withdrawal decision or a gameplay outcome? Contact [email protected] with your account ID, the date and details. We acknowledge disputes within 24 hours and escalate to management if needed.

Your Questions About Our Terms Answered

Your account is personal and belongs only to you from the moment you register. You cannot transfer, sell or share your account credentials with another person. Sharing violates our terms and leads to permanent suspension. If you want to close your account, contact support; we'll process the closure and return any balance within five business days.

Most DANA and OVO deposits clear in under one minute. If yours hasn't arrived after five minutes, open your bank or payment app to confirm the debit went through. Email [email protected] with a screenshot of the transaction and your account ID. We investigate within 24 hours and manually credit your account if the deposit was confirmed but failed to sync.

You can withdraw anytime after your deposit clears and you've played at least one round or placed one bet. If you withdraw before playing, the system flags the request as a precaution against fraud. Support reviews these within two hours; if your activity is legitimate, we approve the withdrawal manually.

Suspension happens if we detect multi-accounting, payment fraud, bot use or other rule breaches. We notify you by email with a reason. You have 14 days to appeal via [email protected] with evidence of legitimacy. Management reviews appeals within 48 hours. Permanent closure ends all future access and payouts.

We retain your account data, transaction history and gameplay records for three years for regulatory and fraud-prevention purposes. After three years, we delete personal identifiers but keep anonymised transaction logs. You can request early deletion of your name, email and phone number anytime via Settings > Legal & Privacy > Request Changes.

Contact [email protected] with your account ID and details of the dispute. Our team responds within 24 hours. For urgent issues, use the Live Chat in your account Lobby (Monday–Sunday, 09:00–23:00 WIB). If unresolved after 48 hours, escalate to [email protected].

Our terms apply uniformly to all registered players in Indonesia where local law permits. Your access to specific games, payment methods and lobbies depends on local law. If you move or travel, your account remains active. If you move outside Indonesia, contact support to discuss your account status and access rights.

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